Managed Services
We support you to maximise the use of your Microsoft solution
Do you need a Managed Service?
The success of your Microsoft solution is dependent on the time and resources you can dedicate to enhancing it long after implementation. However, doing this in-house is virtually impossible without the right staff and budget – AgileCadence has a great reputation for working alongside existing business teams to provide a service vital to the continued success of their Microsoft solution.
KNOWLEDGE
AgileCadence have a team of experts in Dynamics 365. You can contact us anytime, tell us the problem and we’ll get it sorted. Not only will this save you time but it will let your team focus on their job, not the technical issues. It keeps your team and your customers happy.
TRANSITIONING
Do you need help moving from the old system to the new and need support to ensure the transition is as stress free as possible? AgileCadence will support you and help maximise the value from your current implementation to an upgrade that suits your needs.
FRUSTRATION
You may have a managed service in place but you’re not getting the help or regular contact you need. You want to be working with an organisation that genuinely cares about your business. Sound familiar? Luckily, AgileCadence can help.
Our Managed Services Catalogue
At AgileCadence, we provide a full-service management capability across Microsoft Business Solutions – Dynamics 365 for Finance and Supply Chain Management Dynamics 365 for Customer Engagement, Dynamics AX, Data and Analytics (PowerBI) and the Power Platform. As you would expect, our processes are ITIL compliant.
Our managed services consultants are experts in their fields that can provide the right advice at the right time, while our architects provide proactive assistance on which elements of the regular Microsoft updates are relevant to you. As a proactive managed services provider, our team are always proactively looking to enhance your solution as your business requirements develop, and will actively get in touch if new functionality emerges that we think will be useful to your business.
Experts in Microsoft Dynamics 365.
AgileCadence can guide you on and manage your Microsoft licencing through the Cloud Services Provider (CSP) platform. No matter what kind of support you need, we have the flexibility and capability to meet your requirements, with a focus on delivering value wherever we can.
> We manage YOUR SOFTWARE
> We offer STRATEGY and ADVICE on the software
> We IMPLEMENT to keep your focus on your business
Quick Reaction
When something goes wrong with your system it can affect the entire work flow of your organisation. AgileCadence understand and care and will work hard to ensure the problem is sorted as quickly as possible.
Our Managed Service can include all or some of the following:
> 24 x 7 P1 Support Service Desk
> Service desk portal
> Incident response SLA
> Answers to those ‘how to’ questions
> Unlimited support
When discussing your managed services contract with you, we’ll determine the amount of support hours you’ll need, as well as how your Service Level Agreement (SLA) will be worked out based on the calls you make to our service team.
Proactive Care
AgileCadence can offer additional support beyond reactive services – acting early on to prevent any issues with your solution, which we call problem management (where we find an underlying cause for multiple incidents).
On top of this, our proactive services include close monitoring of your Microsoft solution to check it’s working as it should. We’ll also notify you of any issues. The knowledge and expertise of our Microsoft experts means we can even help your in-house team, providing additional training for your staff on areas of your solution they aren’t as comfortable with.
Continuous Enhancement
Microsoft is always updating its various products, and it can be difficult to keep up. That’s why our Continuous Enhancement services are so useful. Whether there’s a new feature you want to learn how to use, or changes to an existing functionality that has you confused, we can help.
Our AgileCadence team is always up to date with the latest developments in Microsoft solutions, and are therefore extremely well equipped to help you leverage new technologies. Because your dedicated account manager will have an excellent understanding of your business, we’ll even recommend the best functionalities for your needs, and teach you how to use them.
